Managing Your Accounts and Payments
As we get closer to our official merger date of August 17, 2024, we want to make this transition as simple as possible for you. Please take a moment to review the following account, transfer, and bill pay action items in our Quick Guide. For all relevant merger information, please view our Merger Guide.
Frequently Asked Questions
At the Special Meeting on April 23rd, members of Reno City Employees Federal Credit Union overwhelmingly voted to approve the merger with Great Basin FCU. We appreciate the trust and confidence you’ve placed in us. Please read below for more information on what this means for you moving forward. Welcome to the family! Click here to read the official press release.
Both credit unions hold similar values. We love our local community, and we are passionate about giving exceptional service to our member-owners.
Remaining competitive with larger financial institutions can prove to be a challenge for small credit unions. Although Reno City EFCU is financially healthy and stable, the credit union’s Board of Directors recognized the need to provide members with an expanded selection of products and services that are just not cost-effective for a smaller institution.
Great Basin has a long history of providing relevant and simple technological banking solutions to it’s members and has strong brand recognition among the community. Therefore, the boards of both credit unions recognized that a combined organization will bring much greater strength and competitive advantages for both memberships moving forward so we can better serve our members and our communities.
Reno City EFCU members will receive modified account numbers. Our goal is to add three digits to the front of your existing account number. You will receive your new number and instructions on the changes in June or July 2024.
Current Great Basin members will not need new debit or credit cards.
Current Reno CityEFCU will receive new Great Basin-branded Visa® debit and credit cards at a later date, but well in advance of the account conversion to Great Basin FCU systems
While Great Basin FCU is the surviving credit union, the merging of the two organizations will place us in an even stronger financial position now and in the future due to the accounts and loans that will be brought over from Reno City Employees FCU.
The economies of scale give us more leverage to invest in even better products and services to make your life SIMPLER.
Reno City EFCU is merging with Great Basin because both credit unions hold similar values and are similarly structured. The boards of both credit unions approved this partnership due to the benefits that will result from both an operational and member-service perspective.
Merging with Great Basin FCU will give Reno City EFCU members greater access to improved technological services and remote banking solutions.
Following the merger, your account and routing number(s) will change. As a result, any automatic payments or Bill Pay transactions may need to be updated. We will strive to make this transition as simple as possible for you and will provide more detailed information on dates when they are known.
We will NOT automatically combine your accounts. If you request that we combine your accounts, we will happily accommodate that and make it simple for you.
Great Basin Federal Credit Union will be the combined name following the merger.
Current Great Basin FCU CEO, Jennifer Denoo, will remain the CEO. Jennifer celebrates her 30-year anniversary with Great Basin FCU this year. She is passionate about our community and the mission of the credit unions. She is accessible and approachable, and she looks forward to meeting you. If you have a question, please feel free to reach out to her at [email protected]
Valerie Johnston, from RCEFCU will also be joining our Leadership Team at Great Basin! Additionally, two Reno City Employees FCU volunteer board members will join our GBFCU board. We’re excited to welcome Dustin Waters as a Director on our Board, and Leigha Struffert as an Associate Director.
Absolutely. Deposits for members of both credit unions remain federally insured up to $250,000.
In fact, Great Basin accounts are protected up to an additional $250,000 with Excess Share Insurance (ESI). Meaning deposits for Great Basin members are insured up to a total of $500,000!
All Reno City EFCU will be offered positions within Great Basin FCU. Because Great Basin FCU has more specialized departments, the Reno City EFCU employees will have added opportunities to grow professionally.
No. Current Reno CityEFCU members will automatically become members of Great Basin following the merger. Great Basin FCU currently offers membership to those who live, work, worship, attend school, or own a business in select counties in Northern Nevada and The Treasure Valley, Idaho.
All the member vote were tallied at the special Meeting of the Membership on April 23, 2024. The votes were overwhelming in favor of the merger and it is now official.
Now through August 16th, the credit unions will work together to merge your accounts onto the core system with Great Basin Federal Credit Union. Reno City Employees FCU members can continue to transact at the branch located at 386 Holcomb Avenue, Reno through close of business on August 16th.
Throughout the evening of August 16th and the morning of August 17th, the account conversion will take place. In the afternoon of August 17th, you will be able to log in to your account through online and mobile banking. You will receive your credentials and instructions in June or July, in plenty of time to prepare for merger weekend.
Great Basin FCU understands how overwhelming this might be for you and we want you to know we are here for you. We will open the branch offices on Sunday, August 18th from 9:00am to 1:00pm to assist any members who would like assistance logging in, testing their debit card, or just have questions in general.
As always, we are here to serve you and are happy to answer any questions you may have. If you have any questions, comments, or concerns surrounding this merger, you can reach out to our President/CEO, Jennifer Denoo via email at [email protected].
Reno City Employees FCU members are also encouraged to reach out to their CEO, Valerie Johnston at [email protected].
Yes! Members can continue to use their Reno City checks and then once those run out, you can order with Great Basin FCU.
We will notify the Federal Reserve of the merger and they will link the routing numbers of the two credit unions. What this means for you is a seamless transition for your direct deposit (including PERS, Social Security), and there will be no action on your part.
In June/July you will be receiving information on your updated account number and instructions on how to access your accounts online.
The Holcomb Branch will remain open through August 16th.
The Holcomb ATM will remain open and available for use through August 15th. ATMs are available at all three Great Basin locations. You can also find a fee-free ATM through the Co-Op Network. ATMs at City Hall and the Mills Lane Building (court house) will remain available through June 27th
