Browse our most frequently asked questions below.
Chat With Us
A live chat agent will be available Mon-Fri 9-5:30.
Tap the blue chat bubble in the bottom right corner, and look for the orange Start Live Chat button during business hours.
Email us at [email protected] or send us your questions or comments.
Mon-Fri 9-5:30 | Sat 9-12
Please note that texts will only be responded to during normal business hours.
Do not include sensitive information (i.e. account number) in Chat, Email, or Text
Send us a message.
*By providing your cell phone number, you have provided us with consent to send you text messages in conjunction with the services you have requested. Your cellular provider’s Msg&Data Rates may apply to our confirmation message and all subsequent messages. You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person. You can update your mobile number by logging into online or mobile banking, clicking on “Settings” and updating accordingly. We may terminate our text message program at any time.
Opt-out or STOP: This policy applies to the text messages sent by Great Basin Federal Credit Union to our members while and after they use our product. If you wish to stop receiving text messages from Great Basin Federal Credit Union, reply to any text message we have sent you and, in your reply, simply type STOP. Your stop request will become effective within one (1) business day.