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Coronavirus

All branch LOBBIES are OPEN with modified hours of operation:

BRANCH LOBBIES
 Social distancing in effect; 5 member limit; masks recommended

Monday-Friday 
10:00 a.m. to 4:00 p.m.

NORTHWEST & SOUTH RENO DRIVE-THRU LANES

Monday-Thursday
9:00 a.m. to 5:30 p.m.

Friday 
9:00 a.m. to 6:00 p.m

Saturdays 
9:00 a.m. to 12:00 p.m.

Great Basin FCU is COVID Compliant per the Washoe County guidelines. In addition, we have also installed sneeze guards and anti-bacterial hand sanitizer at all branches to protect employees and members. We appreciate your cooperation as we enforce these safety standards. While employees are required to wear masks for your protection, we are a financial institution and will continue to follow our usual security guidelines (removing hats, masks, and sunglasses for proper identification).

You can also still utilize the following full-service channels to complete your transactions:

We want to ensure that you will still receive top-quality service. We have added staff dedicated to answering phones, working drive thru lanes, responding to online chat and email inquiries, and being available to answer your questions at this time.

New loans and account opening can be done online or in the branch during this time; please know that the entire process can be completed from the comfort of your home if you wish to avoid the branch! 

In addition, we are offering simple relief solutions to relieve some financial burden:

  • Emergency Relief Skip a Pay – You have the ability to skip up to TWO payments per eligible loan*. This will be in addition to our regular service that allows for one skipped payment per year, so if you have skipped a payment within the last 12 months, you can still skip up to two more payments with no fee. Click here for details and to skip your payment(s).
  • We waived late fees on March and April loan payments.
  • Early closure fees on share certificates will be waived until further notice.
  • Emergency Relief LoansContact us.

Let us take one piece of worry off your plate. Your money is safe. All deposits are federally insured by the National Credit Union Share Insurance Fund, which is backed by the full faith and credit of the U.S Government.  

While we understand the importance of social distancing at this time, we also know it is vital that you know you are not alone. All of us at Great Basin are in this with you and are here to help. If you have any questions about your money, our safety procedures, or need help navigating online or mobile banking, please reach out. We may not be able to help you in person, but we’re committed to providing personal service.

Coronavirus dos and don'ts

As your credit union, we are here to help you with any financial questions or concerns you may have during this unprecedented situation. Please feel free to contact us any time if you need help.

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