Okay it’s not your own bank; it’s a credit union, but it is yours. The credit union Board is looking for volunteers to be appointed to the Supervisory Committee. This committee ensures the various policies of the board are followed and receives a report annually from outside examiners on the appropriateness of the internal controls of the operations. This can include basic branch operations, investments, bank account reviews (yes, I said THAT four letter word), and system controls. You’re encouraged to attend board meetings to learn the issues the credit union faces and listen to the discussions of the issues that affect Great Basin. You will really learn the ins and outs of the credit union and how being a NOT-FOR-PROFIT cooperative member-owned financial institution changes how and why we do things. Great Basin is run by the volunteers and most of our board members started out learning who we are from their time on the Supervisory Committee. We all know the credit unions are great; the alternatives, well they’re banks, and do it for their stockholding owners. Our members ARE our owners.
For more information please click here or call 775-789-3109.
Each month we are going to keep you informed about our Shining Stars and our Loan Builders. So, let’s get you caught up. A Shining Star is someone who shines as an example of great member service and cross-servicing; when selecting these stars, we consider these questions…
- Who takes on projects or extra tasks without being told?
- Who is a great example of teamwork?
- Whose behavior makes them stand out from the rest as a Shining Star?
- Who is constantly uncovering and addressing members’ needs?
In November our Shining Star was Jaycyn Ruiz, Member Services Representative at the Northwest Branch. She consistently delivered high service standards, had several ideas to help processes be more efficient, and built strong, collaborative, professional relationships with new and existing members.
In December our Shining Star was Sherry Miller, Collector. She showed her brilliance through her constant willingness to help out others, by being courteous and friendly on collections calls and maintaining a positive attitude, and by working with our members to find ways to meet their obligations within their current financial position.
Our Loan Builder is someone who goes above and beyond the “normal” in any specific area of lending during a month. It could be as simple as going that extra step for a member to help them describe their personal situation to help them in a way that they may not have realized they needed.
For the month of October our recipient of the Loan Builder Award was Brettine Morris, Assistant Branch Manager/Training Manager at our Main Branch. She did a fantastic job helping members on their loan inquiries.
For the month of November our recipient of the Loan Builder Award was Gerardina Rodriguez, Assistant Branch Manager at our Sparks Crossing Branch. She was the go to lady when it came to helping members with their loan applications.
Please make sure that if you see any of these ladies, that you let them know you read about them in the Great Basin Federal Credit Union Executive Blog (or just “the “Blog” for short).