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Featured

More Employees Shine.

shining-stars

We wanted to take a moment to recognize some more “Shining Stars” amongst the Great Basin Federal Credit Union staff:

  • Ashley - Sparks Crossing Branch Teller
  • Aida – Main Branch Telephone Services Representative
  • Juleen – Main Branch Loan Officer

These three ladies exemplify outstanding member service.  Their dedication to the membership and the credit union should be celebrated. If you see or speak with one of these “star” employees, please be sure to congratulate them on their “shining” status.  Thank you Ashley, Aida and Juleen!

Settle for Less?

reach-higher-1

I was approached by one of my favorite employees (my favorite not just because he is a great employee, but also a great person). Christian (not his real name) approached me very upset and on the brink of tears because he was having an attendance problem including some absences, but mostly tardies. We have an attendance policy at work that includes a step program where employees can lose steps for missed work but also regain steps with consecutive days worked and on-time.

Christian knows that a formal counseling notice is coming due to yet another tardy. His approach with me is to communicate that he thinks the attendance policy is unfair because it does not account for overall performance on the job and it is a policy that he feels we place too much emphasis on. Christian’s argument is this: He comes to work, although 10 to 30 minutes late on occasion, but he puts in one hundred percent effort while he is here. On the other hand, he feels that there are some employees that come to work on time, but do not use their working hours wisely and can be seen taking breaks, using the internet or chatting regularly, which wastes more than the 10 to 30 minutes he wastes by being tardy. Isn’t that the same thing or worse?

Great point Christian. I have two thoughts on the matter. Firstly, I need to consider if my employees are not getting the proper praise for the great job they do, or if I have employees who feel like there are some slackers that are getting away with not performing at their peak. Secondly though, let’s really get to the crux of why Christian came to me. He is scared he will lose his job, which would be a total loss for both the credit union and him because as I stated before he is an excellent employee with the exception of his attendance problem. Christian thought that if he could spin the issue around and make me see that other employees may not being meeting expectations it would somehow make it better that he comes to work late too often.

I get it, but it will not fly with me. Ultimately, I will not lower my standards for Christian and I will not let Christian accept lower standards for himself. He can bring his attendance up and I will work with him on ways to do just that. But we will not settle for less than we are capable of.

As NBA superstar Michael Jordan says, “You have to expect things of yourself before you can do them.”

Open message to man with road rage

road-rage

To the man who was uptight on his commute turning eastbound from Kietzke Lane onto Plumb Lane – congratulations.  You successfully got me to feel small and incompetent.  Pardon me for my mistake of stopping while looking for oncoming traffic before I merged into oncoming traffic.  It is true, I should have noticed I had a run-up lane and I should have used it.  I think that a single honk of your horn would have been appropriate to get my attention and remind me to keep moving.  But seriously, dude?  To lay on your horn for the next one hundred plus yards through another traffic light while passing me on the left and screaming obscenities at me?  Wow.

For a moment I thought about rolling down my window and commenting on your receding hair line, your bashed up truck (wonder why?) or even making a comment about your mother.  It would have made me feel better for that moment.  But I would like to think instead, that you were on your way to meet your wife who was in labor, or your father who had taken a terrible fall and needed your help or even your son’s last soccer game where he was looking forward to scoring the winning goal in front of his proud father.

In the end though, I will just smile as I drive on through to Terminal as you hurry up just so you can enter 395 Northbound during the five o’clock rush hour into one of the largest freeway construction projects in our community to date.  Sucker.

What’s a cooperative and would my pastor approve?

credit-union-coop

It was in all the media. I’m sure you heard about it. Was Charlie Sheen involved?

This past October was the National Cooperative Month and since WE are one, I thought I’d provide a little info and see if there are any questions. Cooperatives are a different kind of organization and unless you somehow stumble into one, you don’t realize how many there really are. Credit unions are cooperatives. There are also electrical, agricultural, educational, food, housing and a seemingly endless number of cooperatives anywhere people want a smaller local/community organization to work together.  Generally, they have the following characteristics: voluntary membership, democratic control, members’ economic participation, autonomy and independence, education, training, information, and commitment to community.

Great Basin Federal Credit Union, a cooperative, is democratically run by a volunteer board of directors chosen by and from its membership. The board receives no compensation or additional benefit from the credit union over any other member. Being a financial cooperative, Great Basin seeks to provide a mutually beneficial, not-for-profit alternative to for-profit banks. Banks exist to maximize the profit to and for the benefit of a smaller group of stock holders. Great Basin strives to provide the best and lowest loan rate to our members’ credit needs (ergo; “Credit Unions”). We offer good deposit rates to make those loans while maintaining the lowest possible fee structure for its members. Beyond these, we provide for the operational needs of branches, technology and highly trained employees.  I’m also very proud of the amount of educational classes and information our staff provides to the membership and the community as a whole.

This year’s National Cooperative Month theme was, “Local, Trusted, Serving You,” and it highlights the cooperative difference, and the things WE in the credit union believe in so passionately.