We have had several members contact us in the last few days because they received a telephone call from “their financial institution” informing them their debit card has been compromised. The caller asks our member for their card number and other identifying information explaining that they can help our member obtain a new card. As consumers, we all know not to give our information to just anyone, and in hindsight a scam like this seems so easy to detect. Certainly a caller from your actual financial institution would already have your card number and information, right? But these scams must be working on someone or the fraudsters would quit trying. The caller can sound very convincing: “Hello, this is Jennifer from your financial institution, and I am calling because we received a report that your card information has been compromised. Can you please verify some information for me so we can cancel that card and send you a new one?”
Don’t worry – getting this type of phone call does not mean that your personal information has already been compromised. You’ll notice that they generally use easy-to-obtain or generic information to lure you in. This is not an uncommon scam and it can happen with a phone call or an email. For more tips on how to not get “hooked” by a phishing scam, visit http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm.
We are so proud of our members! Within a few hours, we had over a dozen members let us know that they had been contacted and NONE of them gave the information out! That just means that our membership and our community is standing up to this type of crime. Notice to fraudsters: Take our members off of your call list!